I am not fully satisfied with my order - What can I do?

We do everything we can to make sure our products reach you in perfect condition. In case your order has not been delivered as you have expected, please contact us as quickly as possible by clicking "Contact" on the upper grey bar.

  • select the category "Complaint"
  • enter your email and the order ID in the required field
  • describe your complaint in the text area
  • We will get back to you as quickly as possible and let you know whether we need photos or more information to make sure you receive a perfect product.

    For any other questions on your order (or your photo project) please contact us via email at service@pixum.com